bt999 Privacy Policy

1 Introduction

This Privacy Policy describes how bt999 ("the Platform", "we", "us", "our") collects, uses, stores, protects, and in certain circumstances discloses the personal information of individuals ("you", "the Player", "the User") who register for or otherwise make use of the services available at bt999.im. The services covered by this policy include the bt999 casino games catalogue, live dealer tables, sports betting markets, crash games, promotional programmes, and all associated account, payment, and customer support features.

bt999 takes the privacy of its players seriously. We operate in Bangladesh's online gaming market and serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. The trust of every player on the platform depends on our consistent, transparent approach to data management, and we are committed to maintaining that trust through clear communication about every aspect of how we handle personal information.

This policy should be read alongside the bt999 Terms and Conditions, which govern the overall relationship between bt999 and registered players, and the bt999 Responsible Gaming policy, which sets out the tools and procedures available to players who wish to manage their gaming activity.

2 Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information is bt999, operating the platform at bt999.im. As data controller, bt999 determines the purposes and means by which your personal data is processed. All data subject rights requests, privacy complaints, and data-related queries should be directed to the bt999 data protection contact at [email protected].

3 Information We Collect

bt999 collects personal information from players through several channels and at various points in the player lifecycle. The categories of information we collect, and the circumstances in which each category is collected, are described in the table below.

3.1 Information You Provide Directly

The majority of personal data bt999 holds about you is information you provide directly: at account registration, during the KYC verification process, when making deposits or requesting withdrawals, and when contacting the support team. You are under no obligation to provide this information, but without it we cannot open or maintain your account, process transactions, or fulfil our legal obligations.

3.2 Information Collected Automatically

When you access the bt999 platform, certain technical and behavioural data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, your session duration, and the sequence of pages you visit. This data is collected for platform security, fraud prevention, performance optimisation, and anonymous analytics purposes. Please refer to Section 6 for full details on cookies and tracking technologies.

3.3 Information from Third Parties

bt999 may receive limited personal information about you from third-party payment processors (such as bKash, Nagad, Rocket, and Upay) when you initiate a deposit or withdrawal. This information is restricted to transaction confirmation data and is used solely to reconcile your account balance. bt999 does not purchase or source personal data from data brokers or marketing list providers.

4 How We Use Your Data

bt999 uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first notifying you and, where required by applicable law, obtaining your consent.

• Account creation and management: To register your bt999 account, verify your identity, maintain your account settings, and provide access to all platform features.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT), and to maintain accurate records of all financial activity on your account.
• KYC and age verification: To verify that you meet the mandatory 21+ age requirement, to confirm your identity in accordance with our Know Your Customer obligations, and to prevent underage gambling on the platform.
• Fraud prevention and security: To monitor transactions and gaming activity for signs of fraud, money laundering, multi-accounting, bonus abuse, or any other Prohibited Conduct as defined in the bt999 Terms and Conditions.
• Customer support: To respond to your queries, handle complaints, manage responsible gaming requests including self-exclusion and deposit limit changes, and to maintain records of all support interactions.
• Personalisation: To customise the bt999 platform experience based on your account history and preferences — for example, presenting game recommendations or promotional offers relevant to your activity, subject to applicable consent requirements.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour and to proactively reach out to players who may benefit from responsible gaming tools or support resources.
• Legal and regulatory compliance: To satisfy any applicable legal, regulatory, or governmental obligations, including anti-money laundering (AML) reporting requirements, and to cooperate with any lawful request from a competent authority.
• Platform improvement: To analyse anonymised and aggregated usage data to improve the performance, stability, design, and feature set of the bt999 platform.

5 Legal Basis for Processing

bt999 processes your personal data under one or more of the following lawful bases, depending on the specific processing activity:

• Contract performance: Processing is necessary to provide the services you have requested by registering for and using the bt999 platform — including account management, payment processing, and game delivery.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering regulations, age verification requirements, and lawful governmental information requests.
• Legitimate interests: Processing is necessary for the legitimate interests of bt999, provided those interests are not overridden by your privacy rights. Legitimate interests include fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics for platform improvement.
• Consent: Where processing is not covered by the above bases — for example, marketing communications or non-essential cookies — bt999 will seek your explicit, freely given consent and will provide a straightforward mechanism to withdraw that consent at any time.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit the bt999 platform. They allow the platform to recognise your device on subsequent visits, remember your preferences and session state, and collect anonymised usage data for analytics and security purposes.

6.2 Types of Cookies Used by bt999

6.3 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the secure operation of your bt999 account. All other cookie categories may be managed via your browser settings. Please note that disabling functional cookies may impair certain platform features. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, Safari, and Edge.

7 Third-Party Sharing and Disclosure

bt999 does not sell, rent, or commercially transfer your personal data to any third party. Personal data is disclosed outside of bt999 only in the specific, limited circumstances described below.

7.1 Payment Service Providers

When you make a deposit or request a withdrawal, limited transaction data is shared with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — solely for the purpose of executing the financial transaction. bt999 does not share your full personal profile with payment providers; only the minimum data necessary to process the specific transaction is transmitted.

7.2 Game Content Providers

To deliver live dealer games, casino games, and sports betting products, bt999 works with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to manage game round continuity and to maintain certified RNG integrity. No personally identifiable information beyond what is strictly necessary for game delivery is shared with game content providers.

7.3 Legal and Regulatory Authorities

bt999 may disclose personal data to competent governmental or regulatory authorities where required to do so by applicable law, including in response to a lawful court order, a formal request from a law enforcement body, or an anti-money laundering reporting obligation. bt999 will, where legally permitted to do so, notify affected players of any such disclosure.

7.4 Fraud Prevention Services

bt999 may share technical data — including device identifiers, IP addresses, and transaction patterns — with specialist fraud detection services to identify and prevent Prohibited Conduct such as multi-accounting, bonus abuse, and money laundering. Such sharing is conducted under strict data processing agreements that prohibit secondary use of the shared data.

8 Data Retention

bt999 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and in any event for no longer than is required by applicable legal, regulatory, accounting, or audit obligations. The general retention principles applied by bt999 are as follows:

• Active accounts: Personal data associated with an active bt999 account is retained for the full duration of the account relationship and for a defined period following account closure.
• Closed accounts: Following voluntary or enforced account closure, core identity and transaction records are retained for a minimum period to satisfy anti-money laundering record-keeping obligations, typically a period of five years from the date of account closure.
• KYC documents: Identity and age verification documents submitted as part of the KYC process are retained for the period required by applicable AML regulations and securely destroyed thereafter.
• Support communications: Live chat transcripts and email correspondence with the bt999 support team are retained for a period of three years from the date of the interaction, after which they are securely deleted.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be linked to any individual player may be retained indefinitely for platform improvement purposes.

Players who request account closure may also request confirmation of the applicable retention period for their specific data categories by contacting [email protected]. Upon expiry of any applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard disposal procedures.

9 Data Security

bt999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place at bt999 include the following:

• TLS/SSL encryption: All data transmitted between your device and bt999 servers is encrypted using current-generation Transport Layer Security (TLS) protocols. Outdated protocol versions are disabled.
• Encrypted data storage: Sensitive personal and financial data stored within bt999 systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within bt999's internal systems is strictly limited on a need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their bt999 account as an additional layer of protection against unauthorised login attempts.
• Intrusion detection: bt999 operates real-time network monitoring and intrusion detection systems designed to identify and respond to any attempted unauthorised access to platform infrastructure.
• Vulnerability management: The bt999 platform undergoes regular security assessments, and identified vulnerabilities are remediated on a prioritised schedule.

While bt999 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms, bt999 will notify affected players without undue delay, describing the nature of the breach, the data categories affected, and the remedial steps being taken.

10 Your Privacy Rights

As a registered bt999 player, you hold a number of rights in relation to the personal data we hold about you. bt999 is committed to honouring these rights promptly and without unnecessary friction. The rights available to you are described below.

• Right of Access: You have the right to request a copy of the personal data bt999 holds about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data held by bt999 is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that bt999 delete the personal data it holds about you. This right may be limited where retention is required by law (for example, for AML compliance record-keeping purposes).
• Right to Restriction of Processing: You may request that bt999 temporarily restrict the processing of your personal data — for example, while the accuracy of that data is being contested.
• Right to Data Portability: Where processing is carried out by automated means and on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bt999's legitimate interests, including profiling for personalisation purposes.
• Right to Withdraw Consent: Where bt999 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Privacy Request". Please include sufficient information to allow us to identify your account. bt999 will acknowledge your request within 2 business days and aim to resolve it within 30 calendar days. In complex cases, this period may be extended by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Children and Minors

The bt999 platform is strictly restricted to individuals who are 21 years of age or older. bt999 does not knowingly collect, store, or process personal data relating to any person under the age of 21. The KYC verification process is in place specifically to prevent underage access to the platform.

If bt999 becomes aware that personal data has been collected from a person under 21 years of age — whether through the registration process or through any other channel — the affected account will be immediately suspended, all wagering activity will be voided, and the personal data of the underage individual will be securely deleted in accordance with applicable law. If you have reason to believe that a person under 21 has registered on the bt999 platform, please notify us immediately at [email protected].

12 Updates to This Privacy Policy

bt999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or updates to the bt999 platform's features and services. The date of the most recent revision is shown at the top of this document.

When material changes are made to this Privacy Policy, bt999 will notify registered players by email and/or by a prominent notice within the platform at least 7 days before the updated policy takes effect. We encourage all players to review this policy periodically to remain informed about how bt999 protects their personal data.

Your continued use of the bt999 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the updated policy, please discontinue use of the platform and contact [email protected] to request account closure in accordance with the bt999 Terms and Conditions.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or about the way bt999 handles your personal data, please contact us through the following channels. All privacy-related communications are handled by our dedicated support team with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Matters: "Data Privacy Request" or "Privacy Policy Enquiry"
• Live Chat: Available 24/7 directly from the bt999 platform — average response time 2–5 minutes
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week

bt999 takes all privacy complaints seriously. Upon receipt of a complaint, our team will acknowledge it within 2 business days and work toward a fair and transparent resolution. If you are not satisfied with the outcome of your complaint, you may have recourse to any competent supervisory or regulatory authority applicable in your jurisdiction.